1: Gain Clarity Before You Commit

A strategic health check for your technology ecosystem that reveals how well your systems, processes, and data are stitched together to support measurable business impact.

Most companies describe their systems as a patchwork. That’s not a bad thing. We don’t judge the patchwork, we assess the stitching. This patchwork can be your greatest asset, if the stitching holds.

The QUILT Assessment helps mid-market organizations gain clarity and confidence in how well their systems support the business.

Whether you’re dealing with legacy platforms, manual workarounds, or modern tools that don’t quite talk to each other, this assessment provides a quantified, unbiased view before you invest another dollar in technology.

If you’re uncertain what to fix first, start here.
It’s where clarity begins.

Why It Matters

You shouldn’t wait for a crisis to evaluate the health of your systems. Every redundant task, rekeyed number, or untrusted report drains profit and momentum.

Built on our Language of Business Impact (LoBI) framework, the QUILT Assessment replaces assumption with evidence.

It quantifies how your technology ecosystem functions across seven critical dimensions so you can make informed, financially sound decisions about what to fix and what can wait.

The QUILT Assessment establishes the discipline that ensures future technology investments protect profit instead of risking it.

What We Evaluate

Your System Comfort Index (SCI), developed by The Refinery, is calculated using a structured model built on seven dimensions of operational health.Together, they reveal how well your technology supports the business and where weak stitching puts performance or profit at risk.

System Integration – Are your tools truly working together
Manual Workarounds – Where people are filling in the gaps
Technical Debt – Which systems are fragile, outdated, or risky
User Experience and Adoption – How well tools are used or worked around
Data Quality and Flow – How reliable and consistent your data is
Innovation and Adaptability – How easily systems evolve with the business
Security and Access Control – How effectively your systems are protected

What You’ll Gain

A System Comfort Index (SCI): a proprietary score that quantifies how confidently your systems support your business
Aligned insight into where inefficiency impacts profit and performance
Tailored strategic recommendations on what to fix, why it matters, and where to start
An executive summary report highlighting top strengths, key concerns, and prioritized improvement opportunities
A clear financial lens for evaluating future technology decisions

Who It’s For

It’s built for operations and supply chain leaders who want clarity and confidence in their technology decisions.

Executives use it to gain clear ROI insight before committing to major changes.
Mid-market manufacturers and supply-chain–driven organizations rely on it to address system sprawl, data inconsistency, and tech fatigue.
It’s also ideal for organizations preparing for or recovering from M&A activity, or anyone asking, “Are our systems helping or holding us back?”

Investment

$5,000 fixed fee

Delivered within two weeks of kickoff. Most clients uncover hidden inefficiencies or missed opportunities worth 10–20x the investment.

FAQs

How is the QUILT Assessment different from a traditional IT audit?

It’s proactive, not reactive. Where most audits focus on technical details, the QUILT Assessment focuses on business impact. It identifies friction before failure, highlighting where inefficiency drains profit. It’s a business sanity check, not a software sales tool.

Is The Refinery tied to any vendors or platforms?

No. We’re vendor-neutral advisors. We’re not here to sell software; we’re here to uncover truth and guide investment decisions that protect profit.

What makes The Refinery qualified to perform this assessment?

The QUILT Assessment is grounded in our proven Language of Business Impact (LoBI) framework and built on decades of consulting experience across manufacturing and technology systems. Every recommendation we make is tied to measurable business outcomes, not technical preference.

What happens after the assessment?

The QUILT Assessment is the first step in our advisory process. Once you have clarity, we guide you through the Solution Refinement Engagement (SRE) to focus on one of your prioritized improvement opportunities, quantify impact, define the right solution, and develop a defensible plan for action.