Client: COMS

Daylight IQ Redesign

The COMS Daylight IQ application is focused on helping skilled nursing facilities assess and provide the best care possible for their patients.

The Challenge

Create a modern, intuitive interface for COMS’s patient assessment tool.  When successful, the tool needs to intuitively guide nurses through disease and condition specific assessments to capture accurate patient data.

Coms Main

Our Process

In partnership with our friends at the Gantzer Group, a Cleveland based business consulting firm, we worked to streamline the current Daylight IQ patient assessment tool into a simple and intuitive interface.

COMS Daylight IQ is an existing enterprise product with hundreds of existing customers.

As a product already under heavy development, we brought Lean UX thinking into the existing development process. By meeting developers in a process they are comfortable with, we were able to quickly conceptualize and test new ideas without slowing down existing efforts.

The Results

“Showcasing version 2.0 of the product at an industry conference ended up generating over 300 sales leads.”

Prior to our involvement, the COMS product was visually dated and customers were complaining about it being difficult or laborious to work with.

COMS was able to save valuable customer relationships as a result of the product re-engineering.  Our client credits the redesign of the application as being instrumental in the lead generation and subsequent turnaround.

Furthermore, showcasing the redesigned product at an industry conference ended up generating over 300 sales leads. Not only was this substantial, but represents the largest number of leads the company has ever generated at one time in its history, and exceeds full-year lead generation target — all over 4 days.

Tools Used

  • User Interface Design
  • Information Architecture
  • Personas
  • Prototyping
  • Research
  • Sketching
  • User Observations
  • Wireframes
  • Requirements
  • Strategy