Daylight IQ Redesign
Create a modern, intuitive interface for COMS’s patient assessment tool. When successful, the tool needs to intuitively guide nurses through disease and condition specific assessments to capture accurate patient data.
In partnership with our friends at the Gantzer Group, a Cleveland based business consulting firm, we worked to streamline the current Daylight IQ patient assessment tool into a simple and intuitive interface.
COMS Daylight IQ is an existing enterprise product with hundreds of existing customers.
As a product already under heavy development, we brought Lean UX thinking into the existing development process. By meeting developers in a process they are comfortable with, we were able to quickly conceptualize and test new ideas without slowing down existing efforts.
We started by observing 11 nurses in person, 1-on-1, while they used the product to accomplish their jobs. This gave us a baseline understanding of the products strengths and weakness from the perspective of the end users.
Some nurses used the application bedside with a patient and some used it back at the nurses station towards the end of their shift. This observations period was a perfect opportunity to understand the nurse's pain points with the application and how each nurse went about their work for their shift and patients.
Based on what we learned from our observations, we restructured the information that needed to be captured into logical groupings that resulted in different screens for the application.
Working with the development team in an Agile process we mocked up new conceptual user interface wireframes. As a result of this we were involved deeply in the documentation of the software requirements.
As the developers began programming the changes into the product, we moved into high-fidelity visual designs to ensure the COMS brand was properly displayed throughout the application.
Test with Users
As the developers wrapped up the development, we took the product back to the nurses we observed earlier. Based on their feedback we measured our results and made further refinements based on what we learned.
Subsequently, the product entered a beta period before launching fully to all customers.
Prior to our involvement, the COMS product was visually dated and customers were complaining about it being difficult or laborious to work with.
COMS was able to save valuable customer relationships as a result of the product re-engineering. Our client credits the redesign of the application as being instrumental in the lead generation and subsequent turnaround.
Furthermore, showcasing the redesigned product at an industry conference ended up generating over 300 sales leads. Not only was this substantial, but represents the largest number of leads the company has ever generated at one time in its history, and exceeds full-year lead generation target — all over 4 days.